Startcore Ventures Limited (“Startcore”, “we”, “us” or “our”) respects your privacy and handles personal data in accordance with applicable Kenyan data-protection law.

1. Information We Collect

Depending on how you interact with us, we may collect:

name;
telephone number;
email address;
company name;
billing and delivery information;
order and quotation details;
customer-service communications;
website usage and technical information; and
information required to process payments, deliveries, returns and warranties.

We only request information reasonably necessary for legitimate business purposes.

2. How We Use Information

We use personal data to:

respond to enquiries;
prepare quotations;
process orders and payments;
arrange delivery;
provide customer support;
process returns, replacements and warranties;
maintain business, accounting and legal records;
improve our website and services;
prevent fraud and misuse;
send marketing communications where legally permitted; and
comply with legal and regulatory obligations.

3. Marketing

Where legally required, we will obtain appropriate consent for marketing communications. You may opt out of marketing at any time. Transactional communications relating to orders, deliveries, payments, warranties or customer service may still be sent where necessary.

4. Cookies & Analytics

The website may use cookies and similar technologies for website functionality, security, analytics and, where enabled, advertising measurement. Where consent is legally required for non-essential tracking, appropriate consent controls will be used. Third-party platforms may process information in accordance with their own privacy policies.

5. Sharing Information

We may share necessary information with:

employees and authorised representatives;
payment providers;
couriers and delivery partners;
website and technology providers;
accounting, legal and professional advisers;
manufacturers or authorised service centres handling warranty claims;
analytics or advertising providers where applicable; and
government or regulatory authorities where legally required.

Startcore does not sell personal data as a business asset.

6. International Processing

Some technology or service providers may process information outside Kenya. Where this occurs, Startcore will apply the safeguards and legal requirements applicable to cross-border personal-data transfers.

7. Security & Retention

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. Personal data is retained only for as long as reasonably necessary for the purpose collected, legal obligations, business records, dispute resolution or other lawful purposes.

8. Your Rights

Subject to applicable law, you may have rights to:

be informed about processing;
access your personal data;
correct inaccurate information;
request deletion where legally applicable;
object to processing;
restrict processing;
withdraw consent where consent is the legal basis; and
lodge a complaint concerning unlawful processing.

These rights are recognised within Kenya’s data-protection framework.

9. Exercising Your Rights

Requests should be sent to:

Startcore Ltd
Bhavesh Centre, Mezzanine Floor, Ngara Road, Nairobi
Tel: +254 705 544 817
Email: info@startcore.co.ke

We may request reasonable information to verify your identity before processing a request. You may also complain to the Office of the Data Protection Commissioner (ODPC) where applicable.

10. Third-Party Websites

Our website may contain links to manufacturers, payment providers, social-media platforms or other third-party websites. Startcore is not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy when our business, technology or legal requirements change. The latest version will be published on this website with the applicable “Last Updated” date.

12. Contact

Startcore Ltd
Bhavesh Centre, Mezzanine Floor, Ngara Road, Nairobi
Tel: +254 705 544 817
Email: info@startcore.co.ke